PRIVACY NOTICE
Last updated May 18, 2021
Thank you for
choosing to be part of our community at DLS Financial Holdings LTD
, doing business as
Carect
("
Carect
",
"we", "us", "our"). We are committed to protecting your
personal information and your right to privacy. If you have any questions or concerns about this privacy
notice, or our practices with regards to your personal information, please contact us at info@carect.co.uk .
When you
visit our website https://carect.co.uk (the
"Website"),
use our mobile application,
as the case may be (the "App")
and more generally, use any of our services (the "Services",
which include the
Website
and
App
), we appreciate that you
are trusting us with your personal information. We take your privacy very seriously. In this privacy
notice, we seek to explain to you in the clearest way possible what information we collect, how we
use it and what rights you have in relation to it. We hope you take some time to read through it
carefully, as it is important. If there are any terms in this privacy notice that you do not agree
with, please discontinue use of our Services immediately.
This privacy notice applies to
all information collected through our Services (which, as described above, includes
our
Website
and
App
), as well as, any
related services, sales, marketing or events.
Please read this privacy
notice carefully as it will help you understand what we do with the information that we
collect.
TABLE OF
CONTENTS
1. WHAT INFORMATION
DO WE COLLECT?
Personal information you disclose to us
In
Short: We collect personal
information that you provide to
us.
We collect personal
information that you voluntarily provide to us when you
register on the
Services,
express an interest in obtaining information
about us or our products and Services, when you participate in activities on the
Services
or otherwise when you contact
us.
The personal
information that we collect depends on the context of your interactions with us and the
Services
, the choices you make and the products and features you use. The personal information we
collect may include the following:
Personal
Information Provided by You. We collect
names ;
phone numbers ;
email addresses ;
mailing addresses ;
job titles ;
passwords ;
contact preferences ;
contact or authentication data ;
billing addresses ;
bank details ;
driving license and passport number ;
paypal ;
certification ;
qualifications ;
references ;
address proof ;
and other similar information.
Payment
Data. We may collect data necessary to process your payment if you make purchases, such
as your payment instrument number (such as a credit card number), and the security code associated
with your payment instrument. All payment data is stored by
Paypal
.
You may find their privacy notice link(s) here:
https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
.
All personal
information that you provide to us must be true, complete and accurate, and you must notify us of
any changes to such personal information.
Information automatically collected
In
Short: Some information — such
as your Internet Protocol (IP) address and/or browser and device characteristics
— is collected automatically when you visit our
Services
.
We automatically
collect certain information when you visit, use or navigate the
Services
. This information does not reveal your specific identity (like your name or
contact information) but may include device and usage information, such as your IP address, browser
and device characteristics, operating system, language preferences, referring URLs, device name,
country, location, information about how and when you use our
Services
and other technical information. This information is primarily needed to maintain
the security and operation of our
Services
, and for our internal analytics and reporting purposes.
The information we
collect includes:
- Log and
Usage Data. Log and usage data is service-related, diagnostic, usage and performance
information our servers automatically collect when you access or use our
Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings).
- Device
Data. We collect device data such as information about your computer, phone, tablet or
other device you use to access the
Services . Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.
- Location
Data. We collect location data such as information about your device's location, which
can be either precise or imprecise. How much information we collect depends on the type and
settings of the device you use to access the
Services . For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.
Information collected through our App
In
Short: We collect information
regarding your
geo-location,
mobile device,
push notifications,
when you use our App.
If you use our App,
we also collect the following information:
- Geo-Location Information. We may request access or
permission to and track location-based information from your mobile device, either continuously
or while you are using our App, to provide certain location-based services. If you wish to
change our access or permissions, you may do so in your device's settings.
- Mobile
Device Access. We may request access or permission to certain features from your mobile
device, including your mobile device's
camera ,storage ,and other features. If you wish to change our access or permissions, you may do so in your device's settings.
- Push
Notifications. We may request to send you push notifications regarding your account
or certain features of the App. If you wish to opt-out from receiving these types of
communications, you may turn them off in your device's settings.
This
information is primarily needed to maintain the security and operation of our App, for
troubleshooting and for our internal analytics and reporting purposes.
2. HOW DO
WE USE YOUR INFORMATION?
In Short: We
process your information for purposes based on legitimate business
interests, the fulfillment of our contract with you, compliance with our
legal obligations, and/or your
consent.
We use
personal information collected via our
Services
for a variety of business purposes described below. We process your
personal information for these purposes in reliance on our legitimate business interests, in
order to enter into or perform a contract with you, with your consent, and/or for compliance
with our legal obligations. We indicate the specific processing grounds we rely on next to
each purpose listed below.
We use the
information we collect or receive:
- To facilitate account creation and logon
process. If you choose to link your account with us to a third-party
account (such as your Google or Facebook account), we use the information you allowed us
to collect from those third parties to facilitate account creation and logon process for
the performance of the contract.
- To post testimonials. We post
testimonials on our
Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at dasith.l@gmail.com and be sure to include your name, testimonial location, and contact information.
- Request feedback. We may use your
information to request feedback and to contact you about your use of our
Services .
- To enable user-to-user communications. We
may use your information in order to enable user-to-user communications with each user's
consent.
- To manage user accounts. We may use your
information for the purposes of managing our account and keeping it in working order.
- To send administrative information to
you. We may use your personal information to send you product, service and
new feature information and/or information about changes to our terms, conditions, and
policies.
- To protect our Services. We may use your
information as part of our efforts to keep our
Services safe and secure (for example, for fraud monitoring and prevention).
- To enforce our terms, conditions and policies for
business purposes, to comply with legal and regulatory requirements or in connection
with our contract.
- To respond
to legal requests and prevent harm. If we receive a subpoena or other
legal request, we may need to inspect the data we hold to determine how to
respond.
- Fulfill and
manage your orders. We may use your information to fulfill and manage
your orders, payments, returns, and exchanges made through the
Services .
- Administer
prize draws and competitions. We may use your information to administer
prize draws and competitions when you elect to participate in our competitions.
- To deliver
and facilitate delivery of services to the user. We may use your
information to provide you with the requested service.
- To respond
to user inquiries/offer support to users. We may use your information
to respond to your inquiries and solve any potential issues you might have with the
use of our Services.
- To send you marketing and promotional
communications. We and/or our third-party marketing partners may use the
personal information you send to us for our marketing purposes, if this is in accordance
with your marketing preferences. For example, when expressing an interest in obtaining
information about us or our
Services , subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS" below).
- Deliver targeted advertising to
you. We may use your information
to develop and display personalized content and advertising (and work with third parties
who do so) tailored to your interests and/or location and to measure its
effectiveness.
- For other business purposes. We may use your information for other business purposes,
such as data analysis, identifying usage trends, determining the effectiveness of our
promotional campaigns and to evaluate and improve our
Services , products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.
In Short: We only share
information with your consent, to comply with laws, to provide you with services, to
protect your rights, or to fulfill business obligations.
We may
process or share your data that we hold based on the following legal basis:
- Consent: We may process your data if you
have given us specific consent to use your personal information for a specific
purpose.
- Legitimate Interests: We may process your
data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have
entered into a contract with you, we may process your personal information to fulfill
the terms of our contract.
- Legal Obligations: We may disclose your
information where we are legally required to do so in order to comply with applicable
law, governmental requests, a judicial proceeding, court order, or legal process, such
as in response to a court order or a subpoena (including in response to public
authorities to meet national security or law enforcement requirements).
- Vital Interests: We may disclose your
information where we believe it is necessary to investigate, prevent, or take action
regarding potential violations of our policies, suspected fraud, situations involving
potential threats to the safety of any person and illegal activities, or as evidence in
litigation in which we are involved.
More
specifically, we may need to process your data or share your personal information in the
following situations:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Vendors, Consultants and Other Third-Party Service
Providers. We may share your data with third-party vendors, service
providers, contractors or agents who perform services for us or on our behalf and
require access to such information to do that work. Examples include: payment
processing, data analysis, email delivery, hosting services, customer service and
marketing efforts. We may allow selected third parties to use tracking technology on the
Services , which will enable them to collect data on our behalf about how you interact with our Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.
In Short:
We only share information with the following third
parties.
We only share and disclose your
information with the following third parties. We have categorized each
party so that you may be easily understand the purpose of our data
collection and processing practices. If we have processed your data
based on your consent and you wish to revoke your consent, please
contact us using the contact details provided in the section below
titled "HOW CAN YOU CONTACT US ABOUT
THIS NOTICE?".
- Cloud Computing Services
- Content Optimization
- Data Backup and Security
- Functionality and Infrastructure Optimization
- Invoice and Billing
- User Account Registration and Authentication
- Web and Mobile Analytics
- Website Hosting
- Website Performance Monitoring
-
Database
-
Domain
5. HOW LONG DO WE KEEP
YOUR
INFORMATION?
In
Short: We keep your information for as long
as necessary to fulfill the purposes outlined in this privacy notice
unless otherwise required by law.
We will only keep your personal
information for as long as it is necessary for the purposes set out in
this privacy notice, unless a longer retention period is required or
permitted by law (such as tax, accounting or other legal requirements).
No purpose in this notice will require us keeping your personal
information for longer than
six (6) months past the termination of the
user's account
.
When we have no ongoing legitimate
business need to process your personal information, we will either
delete or anonymize such information, or, if this is not possible (for
example, because your personal information has been stored in backup
archives), then we will securely store your personal information and
isolate it from any further processing until deletion is possible.
6. HOW DO WE KEEP YOUR
INFORMATION
SAFE?
In
Short: We aim to protect your personal
information through a system of organizational and technical
security measures.
We have implemented appropriate technical
and organizational security measures designed to protect the security of
any personal information we process. However, despite our safeguards and
efforts to secure your information, no electronic transmission over the
Internet or information storage technology can be guaranteed to be 100%
secure, so we cannot promise or guarantee that hackers, cybercriminals,
or other unauthorized third parties will not be able to defeat our
security, and improperly collect, access, steal, or modify your
information. Although we will do our best to protect your personal
information, transmission of personal information to and from our
Services
is at your own risk. You should only access the
Services
within a secure environment.
7. DO WE COLLECT
INFORMATION FROM
MINORS?
In Short:
We do not knowingly collect data from or market to children under 18
years of age.
We do not knowingly solicit data from or
market to children under 18 years of age. By using the
Services
,
you represent that you are at least 18 or that you are the parent or
guardian of such a minor and consent to such minor dependent’s use of
the
Services
.
If we learn that personal information from users less than 18 years of
age has been collected, we will deactivate the account and take
reasonable measures to promptly delete such data from our records. If
you become aware of any data we may have collected from children under
age 18, please contact us at
dasith.l@gmail.com
.
8. WHAT ARE YOUR PRIVACY
RIGHTS?
In Short:
In some regions, such as the
European Economic Area, you have rights that allow you greater
access to and control over your personal information.
You may review, change, or
terminate your account at any time.
In some regions (like the European
Economic Area), you have certain rights under applicable data protection
laws. These may include the right (i) to request access and obtain a
copy of your personal information, (ii) to request rectification or
erasure; (iii) to restrict the processing of your personal information;
and (iv) if applicable, to data portability. In certain circumstances,
you may also have the right to object to the processing of your personal
information. To make such a request, please use the contact
details provided below. We will consider
and act upon any request in accordance with applicable data protection
laws.
If we are relying on your consent to
process your personal information, you have the right to withdraw your
consent at any time. Please note however that this will not affect the
lawfulness of the processing before its withdrawal, nor will it affect
the processing of your personal information conducted in reliance on
lawful processing grounds other than consent.
If you are a resident in the European
Economic Area and you believe we are unlawfully processing your personal
information, you also have the right to complain to your local data
protection supervisory authority. You can find their contact details
here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are a resident in Switzerland, the
contact details for the data protection authorities are available here:
https://www.edoeb.admin.ch/edoeb/en/home.html.
If you have questions or comments about
your privacy rights, you may email us at
carebank123@gmail.com
.
Account Information
If you would at any time
like to review or change the information in your account
or terminate your account, you can:
-
Contact us using the contact information provided.
-
Temporary delete from app
Upon your request to terminate your
account, we will deactivate or delete your account and information
from our active databases. However, we may retain some information
in our files to prevent fraud, troubleshoot problems, assist with
any investigations, enforce our Terms of Use and/or comply with
applicable legal requirements.
Opting out of email
marketing: You can unsubscribe from our
marketing email list at any time by clicking on the unsubscribe link
in the emails that we send or by contacting us using the details
provided below. You will then be removed from the marketing email
list — however, we may still communicate with you, for example to
send you service-related emails that are necessary for the
administration and use of your account, to respond to service
requests, or for other non-marketing purposes. To otherwise opt-out,
you may:
-
Contact us using the contact information provided.
9. CONTROLS FOR
DO-NOT-TRACK
FEATURES
Most web browsers and some mobile
operating systems and mobile applications include a Do-Not-Track
("DNT") feature or setting you can activate to signal your privacy
preference not to have data about your online browsing activities
monitored and collected. At this stage no uniform technology
standard for recognizing and implementing DNT signals has been
finalized. As such, we do not currently respond to DNT browser
signals or any other mechanism that automatically communicates your
choice not to be tracked online. If a standard for online tracking
is adopted that we must follow in the future, we will inform you
about that practice in a revised version of this privacy
notice.
10. DO CALIFORNIA
RESIDENTS HAVE SPECIFIC PRIVACY
RIGHTS?
In
Short: Yes, if you are a resident of
California, you are granted specific rights regarding access to
your personal information.
California Civil Code Section 1798.83,
also known as the "Shine The Light" law, permits our users who are
California residents to request and obtain from us, once a year and
free of charge, information about categories of personal information
(if any) we disclosed to third parties for direct marketing purposes
and the names and addresses of all third parties with which we
shared personal information in the immediately preceding calendar
year. If you are a California resident and would like to make such a
request, please submit your request in writing to us using the
contact information provided below.
If you are under 18 years of age,
reside in California, and have a registered account with
a
Service
,
you have the right to request removal of unwanted data that you
publicly post on the
Services
.
To request removal of such data, please contact us using the contact
information provided below, and include the email address associated
with your account and a statement that you reside in California. We
will make sure the data is not publicly displayed on the
Services
,
but please be aware that the data may not be completely or
comprehensively removed from all our systems (e.g. backups,
etc.).
11. DO WE MAKE UPDATES
TO THIS
NOTICE?
In Short: Yes,
we will update this notice as necessary to stay compliant with
relevant laws.
We may update this privacy notice from
time to time. The updated version will be indicated by an updated
"Revised" date and the updated version will be effective as soon as
it is accessible. If we make material changes to this privacy
notice, we may notify you either by prominently posting a notice of
such changes or by directly sending you a notification. We encourage
you to review this privacy notice frequently to be informed of how
we are protecting your information.
12. HOW CAN YOU
CONTACT US ABOUT THIS
NOTICE?
If you have questions or comments
about this notice, you may
contact our Data Protection Officer (DPO) ,
Dasith Sarathchandra
,
by email
at
dasith.l@gmail.com
, by phone at 07804665535
,
or by post
to:
13. HOW CAN YOU
REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM
YOU?
Based on the applicable laws of your
country, you may have the right to request access to the personal
information we collect from you, change that information, or delete
it in some circumstances. To request to review, update, or delete
your personal information, please
visit: http://www.thecarebank.co.uk/contact
. We will respond to
your request within 30 days.